UVIO Privacy Policy | How We Collect and Protect Your Data

Introduction

At UVIO (operated by MVP DIGITAL S.R.L., "Company," "we," "us," or "our"), we respect your privacy and are committed to protecting it through this policy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This policy applies to information we collect:

On our website (https://uvio.ro)
In email, text, and other electronic communications between you and our team
Through our consultation and customer support channels
Via analytics and tracking tools when you interact with our website or content

This policy does not apply to information collected by:

Us offline or through other means, including on other websites operated by UVIO or third parties
Any third parties, including applications or services that may link to or be accessible from our site
Third-party payment processors, hosting providers, or external platforms we integrate with

By using our website or services, you consent to this Privacy Policy. We may update it periodically, and your continued use after updates constitutes acceptance.

Information We Collect

We may collect the following types of information:

Personal data: name, email address, phone number, business details
Demographic data: location, preferences, industry sector
Usage data: interaction with our website, services, and content
Transaction data: orders, invoices, and payments related to our services
Technical data: device type, browser, IP address
Marketing preferences: communication history and opt-in/opt-out choices
Customer feedback: survey responses, reviews, or support conversations

We collect this data:

Directly from you when you fill out forms, request services, or communicate with us
Automatically via cookies, analytics, and tracking technologies
From third-party platforms to provide our services
Through project work (e.g., audits, development, or custom builds)

Data Retention

We keep your data only as long as necessary for the purposes described in this policy:

Project correspondence and deliverables: 5 years after project completion
Invoices and financial records: 10 years (required by Romanian Accounting Law)
Lead and contact form submissions: 24 months from last contact
Marketing preferences and opt-out records: until you withdraw consent or request deletion
Security logs: 90 days

After these periods, data is securely deleted or anonymized.

How We Use Your Information

We use collected data for the following purposes:

To provide, maintain, and improve our services
To deliver custom platforms, websites, landing pages, and related development work
To analyze usage patterns and improve performance
To communicate with you about projects, updates, or inquiries
To send invoices, receipts, and service-related messages
To offer personalized recommendations and marketing materials
To comply with legal obligations
To prevent fraud, abuse, or unauthorized access
To conduct research, testing, and development of new features
To generate performance analytics and reports for you
To maintain security and protect our systems

Legal Basis for Processing

We process your personal data under the following legal bases (GDPR Art. 6):

Contract performance: processing needed to deliver the services you requested
Legal obligation: processing required by Romanian or EU law (e.g., tax records)
Legitimate interest: analytics, fraud prevention, and improving our services
Consent: marketing communications and non-essential cookies (you may withdraw at any time)

Opt-Out Instructions

You may opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in marketing emails
Contacting us at office@uvio.ro
Requesting to be removed from our marketing database

Note: even if you opt out of marketing, you may still receive service-related emails about active projects or payments.

Your GDPR Rights

Under GDPR (EU 2016/679), you have the following rights regarding your personal data:

Right to access: request a copy of the data we hold about you
Right to rectification: correct inaccurate or incomplete data
Right to erasure: request deletion of your data where no legal obligation requires us to keep it
Right to restriction: limit how we process your data in certain circumstances
Right to portability: receive your data in a structured, machine-readable format
Right to object: object to processing based on legitimate interest
Right to withdraw consent: withdraw any previously given consent at any time
Right to lodge a complaint: file a complaint with the Romanian data protection authority (ANSPDCP)

To exercise any of these rights, email us at office@uvio.ro. We will respond within 30 days.

Cookies

We use cookies and tracking technologies to improve your experience:

Cookies for site operation
Analytics cookies for tracking usage patterns
Marketing cookies for targeted content
Session cookies for temporary interactions
Persistent cookies for preferences
Third-party cookies from tools like Google Analytics

You can disable cookies in your browser, but some site functions may be limited.

Data Security

We take strong measures to secure your data, including:

Encryption of data in transit and at rest
Regular security audits and monitoring
Access controls and authentication measures
Secure backups and disaster recovery
Employee training in data protection
Incident response planning

However, no system is fully secure. Transmission of personal data online is at your own risk.

Third-Party Processors

We share data with the following processors who assist in delivering our services:

Vercel Inc. (vercel.com) - website hosting and analytics. Servers in the United States and EU.
Cloudflare Inc. (cloudflare.com) - CDN, DDoS protection, Turnstile captcha, and web analytics.
Resend (resend.com) - transactional email delivery for contact form responses.
GitHub Inc. (github.com) - CMS content storage via Keystatic.

Each processor is bound by a Data Processing Agreement and handles data only as instructed by us.

International Data Transfers

Some processors operate outside the European Economic Area (EEA), primarily in the United States. We ensure appropriate safeguards are in place:

Vercel Inc. participates in the EU-U.S. Data Privacy Framework and uses Standard Contractual Clauses (SCCs).
Cloudflare Inc. participates in the EU-U.S. Data Privacy Framework.
Resend processes data under SCCs for EU-to-US transfers.
GitHub Inc. participates in the EU-U.S. Data Privacy Framework.

You can request more information about the specific safeguards in place by contacting us.

Children's Privacy

Our services are intended for businesses and professionals, not children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected such data, contact us at office@uvio.ro and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our services
Legal or regulatory updates
New technologies or tools
Improved privacy protections

We will post updates on this page with a revised effective date.

Data Protection Authority (ANSPDCP)

If you believe your data protection rights have been violated, you may file a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP):

Website: dataprotection.ro
Email: anspdcp@dataprotection.ro
Phone: +40 21 252 5599

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company: MVP DIGITAL S.R.L.

Tax ID (CUI): RO54516737

Trade Register No.: J2026025861006

Email: office@uvio.ro

Website: https://uvio.ro